Billing & Discount Codes
Accepted Payment Methods
Vega Theatrical Supplies currently accepts payment with Visa, Master Card, American Express, debit Visa (when enabled by the customer), and Paypal. We do not accept pre-paid credit cards at this time.
Changing Payment Methods
Payment methods cannot be changed once an order is finalized. In order to use a different payment method, the original order must be cancelled. If your order has been shipped, we cannot cancel it, or change payment methods. To have your order cancelled, please contact us at email@example.com before your order has been shipped.
When paying with a credit card, your billing information must be exactly as it appears on your credit card statement. It is important that your postal code be correct, as our checkout uses this information for order validation. Please ensure you correctly submit your city/province/territory names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card.
If you attempt to place an order but receive an error in the cart, this may result in a “pending transaction” appearing on your online credit card statement. This means that your order was not completed or finalized with our store, and no funds have been received or collected by Vega Theatrical Supplies. This “pending transaction” should cancel/disappear from your statement within 1-2 weeks. We do not have control over this process, and cannot expedite it in any way. If you have any concerns, please contact us at firstname.lastname@example.org, with the email address and/or name used to place your order, and we will investigate further to the best of our ability.
A successfully placed order with Vega Theatrical Supplies will result in an order confirmation email being sent to you.
Paying with Paypal eCheck
With a PayPal account, you can choose to pay with your credit card, debit card, bank account (the eCheck), or PayPal account balance, for any purchase you make. Paypal transactions are done externally, in Paypal's secure network.
One method of payment through Paypal is an eCheck. An eCheck is an electronic payment funded by the buyer’s bank account, and functions like a physical cheque would. An eCheck must clear the bank before it’s credited to the recipient. It usually takes up to 6 business days for an eCheck to clear and the money to appear in the recipient’s PayPal account. We do not have control over this process, and cannot expedite it in any way.
Vega Theatrical Supplies will not ship out orders paid by eCheck until the payment is approved. Your order will still be picked sequentially as normal, but will be held from shipment until confirmation from Paypal. If the payment is declined, the items in your order will be returned to stock.
If you would like to cancel an order that used an eCheck as the payment method, we can do so, but we've learned from experience that it's best to wait for the eCheck process to finish before doing so. In the past when we have refunded an order before the eCheck cleared, the funds took significantly longer to return to the customer. Essentially, the order is awaiting confirmation from the bank on whether or not the eCheck is valid. If we cancel the order before this process completes, the automated communication will have nowhere to send this information/payment to since the original destination no longer exists, and the funds will sort of "float in limbo" while it tries to figure out where it needs to go before being returned to your account. There's no way of knowing how long it will take to do so, and we have no control over this process.
Using Gift Cards and Discount Codes
Gift Cards purchased through Arda Wigs Canada can only be redeemed at vegatheatricalsupplies.ca. We will not exchange these cards for Gift Cards at arda-wigs.com. Gift Cards are provided in Canadian dollars.
Gift Cards are not “Discount/Coupon Codes”, and can be used in combination with other offers.
Discount/Coupon Codes are redeemed in the checkout. Only one (1) Discount/Coupon Code may be used per transaction, and cannot be combined with other offers/codes. Codes may be offered through sales/promotions from Vega Theatrical Supplies’s site or newsletter, through sponsored affiliates, or generated by the customer redeeming Arda Wigs Canada's (now discontinued) Loyalty Program, Discount/Coupon Codes, whether they are for a certain percentage or for a dollar value, are not legal tender, and do not have cash value. Discount/Coupon Codes provided by Arda Wigs Canada/an affiliate or Vega Theatrical Supplies will expire.
Redeeming and Using Maple Coins
Arda Wigs Canada previously offered a free-to-join loyalty program for all customers called “Maple Coins”.
Maple Coins vouchers are not automatically applied to your order. You must input the code to the discount section of the checkout.
Because Maple Coins codes were created as Discount/Coupon Codes, they do not have financial value and are not legal tender. They cannot be used in combination with other offers/Discount Codes.
All payment forms are subject to verification and review by Vega Theatrical Supplies. We reserve the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud or unauthorized/illegal activity. This is both for the protection of Vega Theatrical Supplies, and the protection of the customer.
Shipping Partial Orders - Can I have in-stock items sent first?
Vega Theatrical Supplies does not ship “partial shipments”. Orders containing both in stock and backordered items will ship when all ordered items are in stock and available. In stock items are always allocated for your order, and will remain on hold until all items are available to ship. If you prefer to receive your in stock item first, please place separate orders.